Last ned (Gratis)

Abstrakt

We report from a case study of the implementation of an electronic whiteboard
system at two emergency departments at Danish hospitals. The purpose of the whiteboards is
to support the clinicians in maintaining an overview of the patients at the departments. The
electronic whiteboard system was designed in collaboration with clinicians from the
departments. Compared to existing dry-erase whiteboards, the electronic whiteboards present
more information and allow some automated updating. Based on observations supported by
interviews we describe how tradition and transcendence were balanced in the implementation
of the whiteboards at the two emergency departments. The electronic whiteboards were
initially configured to resemble the dry-erase whiteboards and then gradually reconfigured
and extended through an improvisational process, along with changes in the clinicians’ work
practices.

Referanser

Abujudeh, H. H., Kaewlai, R., Kodsi, S.E., and Hamill, M. A. (2010). Improving quality of
communications in emergency radiology with a computerized whiteboard system. Clinical
Radiology, (65): 56-62.



Aronsky, D., Jones, I., Lanaghan, K., and Slovis, C. M. (2008). Supporting patient care in the
emergency department with a computerized whiteboard system. Journal of the American
Medical Informatics Association, (15:2): 184-194.



Bardram, J. E., Hansen, T. R., and Soegaard, M. (2006). AwareMedia – A shared interactive display
supporting social, temporal, and spatial awareness in surgery. Proceedings of the CSCW 2006
Conference on Computer Supported Cooperative Work, pp. 109-118. ACM Press, New York.



Bisantz, A. M., Pennarthur, P. R., Guarrera, T. K., Fairbanks, R. J., Perry, S. J., Zwemer, F., and



Wears, R. L. (2010). Emergency department status boards: A case study in information systems
transition. Journal of Cognitive Engineering and Decision Making, (4:1): 39-68.



Boger, E. (2003). Electronic tracking board reduces ED patient length of stay at Indiana hospital.
Journal of Emergency Nursing, (29:1): 39-43.



Ehn, P. (1988). Work-oriented design of computer artefacts. Erlbaum, Hillsdale, NJ.



Fairbanks, R. J., Guarrera, T. K., Karn, K. S., Caplan, S. H., Shah, M. N., and Wears, R. L. (2008).
Interface design characteristics of a popular emergency department information system.
Proceedings of the Human Factors and Ergonomics Society 52nd Annual Meeting, pp. 778-782.
HFES, Santa Monica, CA



France, D. J., Scott, L., Hemphil, R., Chen, K., Rickard, D., Makowski, R., Jones, I., and Aronsky, D.
(2005). Emergency physicians’ behaviors and workload in the presence of an electronic
whiteboard. International Journal of Medical Informatics, (74): 827-837.



Hertzum, M., and Simonsen, J. (2010). Clinical overview and emergency-department whiteboards: A
survey of expectations toward electronic whiteboards. Proceedings of the 8th Scandinavian
Conference on Health Informatics, pp. 14-18. Tapir, Trondheim, NO.



Jensen, J. (2004). United hospital increases capacity usage, efficiency with patient-flow management
system. Journal of Healthcare Information Management, (18:3): 26-31.



Lasome, C. E., and Xiao, Y. (2001). Large public display boards: A case study of an OR board and
design implications. Proceedings of the AMIA Symposium, pp. 349-353.



Orlikowski, W. J., and Hofman, J. D. (1997). An improvisational model for change management: The
case of groupware technologies. Sloan Management Review, (38:2): 11-22.



Pennarthur, P. R., Guarrera, T. K., Bisantz, A. M., Fairbanks, R. J., Perry, S. J., and Wears, R. L.
(2008). Cognitive artefacts in transition: An analysis of information content changes between
manual and electronic patient tracking systems. Proceedings of the Human Factors and
Ergonomics Society 52nd Annual meeting, pp. 363-367. HFES, Santa Monica, CA.



Potter, M. (2005). The tracking board. Advanced Emergency Nursing Journal, (27:2): 145-156.



Tyre, M., and Orlikowski, W. J. (1994). Windows of Opportunity: Temporal Patterns of
Technological Adaptation in Organizations. Organization Science, (5:1): 98-118.



Wong, H. J., Caesar, M., Bandali, S., Agnew, J., and Abrams, H. (2009). Electronic inpatient
whiteboards: Improving multidisciplinary communication and coordination of care.
International Journal of Medical Informatics, (78): 239-247.



Wears, R. L., and Perry, S. J. (2007). Status boards in accident emergency departments: Support for
shared cognition. Theoretical Issues in Ergonomics Science, (8:5): 371-380.



Xiao, Y., Schenkel, S., Faraj, S., Mackenzie, C. F., and Moss, J. (2007). What whiteboards in a trauma
center operating suite can teach us about emergency department communication. Annals of
emergency medicine, (50:4): 387-395.






Forrige artikkel      Neste artikkel