On Choosing User Participants In Local Systems Development: Preliminary Results
|Nøkkelord||usability, participatory design, information systems|
AbstraktThe ideal high level of integration making up modular ICT-systems has led researchers from a wide
range of disciplines to work with ICT research and development, acknowledging the need to include
research and best-practices from a diverse set of disciplines, of which human-computer interaction (HCI)
and Participatory design (PD) presents several interesting topics. This case presents a gap in how
software usability is perceived, among different user groups, and developing team, in the same
organization. Also, it describes the divergencies between what users say when describing how they
experience an information system, and how they actually are operating the same system when observed.
Building on a case study approach, this paper investigates the differences in intended and observed
usability of an ICT system in a large national subscription-based newspaper in Norway, and the
differences in how developers recognize, and users relate to the usability of the system, subsequently
perceiving complexity in daily operation. The paper presents findings from an ongoing case study, and
contributes to the field by proposing a preliminary conclusion that one should avoid the temptation of
putting only super users as user participants in the development teams, and that the group of workers
involved in the development of computer systems should reflect the average composition of the work
force, from recently employed to experienced workers in order to ensure a broad coverage of
organizational standards of conduct.
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